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The artisan shop at Salter's has the most eclectic blend of artistic offerings available, from "mismatched socks" to beautiful pottery, woodwork, blown glass, chimes, ornaments, and "stuff"!! Awesome place to go where there's a wonderful welcoming staff!! I'm glad it's right in my backyard!! This is not a paid endorsement!!
Jay is a great guy. Top quality fireplace.
Gary did an excellent job in cleaning my gas fireplace and making some suggestions/problem solving on some unique issues I had with my fireplace. He was very pleasant and competent. Great job! I will definitely use Salter's again!
Many thanks to you and the whole team at Salters for amazing customer service. It is truly appreciated. How many places would reduce the price if pieces were not needed? Not many. But it is that kind of honesty and fairness to customers that keeps people coming back. Thanks again! Stay warm!
Sue & Bob
I could not be happier with every aspect of my experience at Salters in selecting, buying and having a propane burning fireplace insert installed at my home. Jenna was most friendly, knowledgeable and helpful in the insert selection process and then making the arrangements for the installation. My project was fraught with difficulties and the technicians were right on top of all the problem solving and actual installation under trying circumstances. The insert is working perfectly and exceeding our expectations. My wife and I could not be happier or more satisfied. Salters is the place to go!
Many, thanks, Jill, for your professionalism and friendship as we weave our way through this installation! Your support in all ways was stellar. You have so many gifts, Jill. Mike was excellent, very professional.
Barb and Jim B.
Gary provided the service call to my home to clean the fireplace. I want to say that I have never met such a young man with great customer service skills like Gary. It was truly a pleasure. He was very professional and personable. I will have your company come out again this year. He is truly an asset to your business. Thank you so much!
I had the good fortune of Gary to service my gas fireplace. Besides being extremely punctual, he came in most pleasant, and LISTENED to my issue without dismissing me. Gary brought in the necessary tools, performed the check, and resolved the issue of smelling gas. He made the repairs and tested the leaking pipes several times to meet his satisfaction. The gas fireplace is one of the best investments I made 5 years ago. Knowing that Salter’s is standing behind Hatfield’s Woodburner customers is quite reassuring. With techs such as Gary, I feel most confident any issues can and will be addressed most satisfactorily.
I am very happy with the service I received for my Hearthstone Clydesdale Fireplace Insert. I had an issue with the rheostat were it would keep shutting down the fan. You didn’t resolve the issue the first time you came out to the house but after I called to say it wasn’t working properly your technician came out almost immediately diagnosed and corrected the problem. I would recommend Salters to anyone who has a Fireplace Wood Insert.
I moved into a home which had been abandoned for many years. Salter's had installed a Propane fireplace and I needed it checked out and serviced. I am very pleased with the service provided. Gary came out and did a very thorough job of replacing key parts and making sure the unit was operation perfectly! I can't thank the service department enough for taking such good care of me. Thank you!