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Chip was our service technician. He serviced all 5 fireplaces in our home. He did an excellent job, was very professional and the quality of his service far exceeded our expectations. He also explained to us how we could maintain our systems in good working order between service calls. I was uncertain if we needed regular servicing of our fireplaces, but after working with Chip, learning what we did from him, and seeing the increase in performance of all of our fireplaces that was achieved, we will be servicing our fireplaces on a yearly basis and asking specifically for Chip to do the work. Thank you Salters and thank you Chip
- Larry S
Service Reviews in Berwyn
What an experience! From the sales floor to installation I received 5 star service. Through a gamut of issues Salter's got the job done. They did a great job of continuing to communicate with me through corona shut downs and working with me on scheduling (sometime frantically). Kristen (sales) was awesome as were the entire team of installers. Fire place looks great. Thank you!
- Tim A
Sales Reviews in Perkiomenville
As a local real estate agent, I have gladly referred my clients and neighbors to Salters. A first class company with a focus on providing quality products and knowledgeable service with a commitment to customer satisfaction. Jay and his team are the best in the business!
- Tony C
Service Reviews in East Norriton
I was supposed to write this last Saturday after my wife & I met you at your Hatfield location. We were the couple asking questions on what to do concerning our gas fireplace insert when our family room is renovated and the brick front of the fireplace is being replaced. We thought your courteousness, time to answer any of our questions, and the offer to have our contractor call when the time comes if he has any questions was truly a sign of your commitment to your customers. Thank you very much for the time you spent with us. Respectfully!
- Russ & Judy G
Sales Reviews in Churchville
Jay, thank you so much for your help and your installation of our fireplace set. It looks amazing. We weren't here for the installation, but my mom, who was, said that your installer was very professional, and our family room was as clean as when he arrived. We couldn't be happier, it really adds a lot to our family room. You and your company have certainly earned our full recommendation!! Thanks again!! Warm (no pun intended) regards.
- Jeff N
The finished product looks fantastic and we're very pleased with it. Also, want to let you know all the crews that came out for the different services were excellent. They were all very professional and represent Salter's very well. Thanks for all your help coordinating the installation.
- Karl F
We scheduled our vented gas log set for servicing Monday,December 9th and are extremely pleased with the service by the technician,Chip. He was on time, efficient and explained the service he performed. Chip informed me of the reason we had smelled gas, reviewed the features of our gas log set and reset the gas logs to the perfect flame to our satisfaction. Well done Chip and thank you Kathy for setting up our appointment and reviewing the details of our service. We will refer our family and friends to Salter’s as well.
- Roger L
Jared Stong came to our home today to service our fireplace. What a nice young man. Right on time, well spoken, respectful of our home and pretty quickly Identified the issue. Fireplace looks great and we're tickled. You should be proud of a great representative of your organization.
- Walter W
I just had my gas fireplace serviced for the first time since it was installed nearly 17 years ago. Jared Stong came to my door and was just so professional and fully of knowledge about the service he was going to do on my fireplace. He definitely deserves 5+ stars. My neighbnor came over while Jared was here and was very impressed and was calling Salters to schedule her fireplace screening. Thank you for the continued great service! Joanne
- Joanne G
Service Reviews in Norristown
We just had a new gas insert fireplace installed and are very pleased. Our saleswoman Jill impressed us from the first conversation on thru completion....she is professional, knowledgeable, Pro-active(! A customer service rarity in today's world) with suggestions of how she could help us, and also really listening to what we wanted and needed and then offering suggestions. The installation was timely, and that team also professional, skilled, careful, and thorough. We liked that they conferred with the office when questions came up during the installation. We have already used our new fireplace a couple of evenings and love it. We definitely recommend them (you all!) and have already done so to some friends considering work needed. Bob and Lynn S.
- Lynn S
Installation Reviews in Jeffersonville