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Many, thanks, Jill, for your professionalism and friendship as we weave our way through this installation! Your support in all ways was stellar. You have so many gifts, Jill. Mike was excellent, very professional.
Barb and Jim B.
Gary provided the service call to my home to clean the fireplace. I want to say that I have never met such a young man with great customer service skills like Gary. It was truly a pleasure. He was very professional and personable. I will have your company come out again this year. He is truly an asset to your business. Thank you so much!
Jay is a great guy. Top quality fireplace.
I had the good fortune of Gary to service my gas fireplace. Besides being extremely punctual, he came in most pleasant, and LISTENED to my issue without dismissing me. Gary brought in the necessary tools, performed the check, and resolved the issue of smelling gas. He made the repairs and tested the leaking pipes several times to meet his satisfaction. The gas fireplace is one of the best investments I made 5 years ago. Knowing that Salter’s is standing behind Hatfield’s Woodburner customers is quite reassuring. With techs such as Gary, I feel most confident any issues can and will be addressed most satisfactorily.
Many thanks to you and the whole team at Salters for amazing customer service. It is truly appreciated. How many places would reduce the price if pieces were not needed? Not many. But it is that kind of honesty and fairness to customers that keeps people coming back. Thanks again! Stay warm!
Sue & Bob
The fireplace doors exceeded my expectations. I have been enjoying the warmth and ambiance of the logs the past few evenings. Thank you, Jill and the Salter’s staff, for all of the effort you each put into making this such a wonderful home project.
Tim & Chuck did a very nice job installing our fireplace! We are very happy. Special “thanks” to Kathy for all your help and wonderful customer service! We will definitely continue to tell our friends to shop at Salters.
Your installation crew, Brian Bevan and Corey Cole were exceptional. They let us know exactly what they were doing every step of the way and explained potential issues in advance. I enjoyed working with both.
I am very happy with the service I received for my Hearthstone Clydesdale Fireplace Insert. I had an issue with the rheostat were it would keep shutting down the fan. You didn’t resolve the issue the first time you came out to the house but after I called to say it wasn’t working properly your technician came out almost immediately diagnosed and corrected the problem. I would recommend Salters to anyone who has a Fireplace Wood Insert.